Privacy Policy

1. Who We Are

HairPlan is a booking and management platform for hair professionals. We operate the website at hairplan.ai and any associated subdomains. When we say "HairPlan", "we", "us", or "our" in this policy, we mean the HairPlan platform and its operators.

2. What Information We Collect

We collect information you provide directly to us, including:

• Your name and email address when you create an account or sign in
• Your phone number if you choose to provide it for SMS appointment reminders
• Appointment details including date, time, service type, and notes
• Photos you upload to your Hair Journey gallery
• Wallet top-up transactions processed via Stripe
• Chair notes and preferences recorded by your stylist or professional

We also collect technical information automatically, such as your IP address, browser type, and pages visited, to help us operate and improve the platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the HairPlan service
• Process bookings and send appointment confirmations
• Send SMS or email reminders about upcoming appointments (where you have opted in)
• Process wallet top-ups and track credit balances
• Allow professionals to maintain client records and notes
• Respond to your questions and support requests
• Detect and prevent fraud and abuse

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

• With your stylist or professional: Your name, appointment details, and any notes you provide are shared with the shop you book with.
• With service providers: We use Stripe for payment processing and Twilio for SMS. These providers process your data under their own privacy policies.
• As required by law: We may disclose your information if required to do so by a court order or other legal process.

5. Data Storage and Security

Your data is stored in secure cloud infrastructure. We use industry-standard encryption for data in transit (TLS) and at rest. Uploaded photos are stored in Amazon S3 with access controls. Payment card details are never stored on our servers — they are handled entirely by Stripe.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to or restrict certain processing of your data
• Data portability (receive a copy of your data in a machine-readable format)

To exercise any of these rights, please contact us through the platform. We will respond within 30 days.

7. Cookies

HairPlan uses a session cookie to keep you signed in. This cookie is essential for the platform to function and does not track you across other websites. We do not use advertising or analytics cookies.

8. Children's Privacy

HairPlan is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform. Your continued use of HairPlan after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us through the HairPlan platform or reach out via our support channels.